Purchasing a print?
NOframe versus FRAMED - Please be sure you know the difference!
FRAMED - Canvas is stretched over a wooden frame and will be ready to hang
NOFramed Or UnFramed means canvas only - The canvas will be rolled up and shipped to you. Great economical choice for the do-it-yourselfer
Please note - Some FRAMED prints are delivered "signature required". It is up to you to keep an eye on your order via tracking.
Please be sure you know the size of the print your order.
Most prints have more than one option. All are listed in both CM and IN.
Because your order is drop-shipped directly to you from our suppliers out of the country, your order takes approx 3-7 days to process and 14-24 days to arrive. Most of the time both are on the lower end of the estimated range except during the holiday season.
Because we rely on a third party shipping co., we cannot guarantee any shipping or delivery times.
NO refunds when tracking number is showing on your order
Thank you for shopping with ASH Wall Decor! We appreciate your business
Below are some commonly asked questions about shipping of your canvas wall art print or other decor
Your item takes approx 3-7 days to process and 14-24 days to arrive as most of the products are drop shipped directly from the manufacture in China.
Most of the time, both the process and shipping runs quicker. I've seen packages delivered in under 7 days inc processing.
During the holidays, this time will be on the upper end (possibly a tad bit longer)
I have not seen an update for about 5 days. What is this?
You will see a delay when your package is being switched from 1 courier to the other. If you are in US, it will change from EMS to USPS. In Canada, it will change from EMS to Canada Post. This is normal to see a delay when the exchange is made.
My order shows as delivered but I did not receive it. What do I do?
Call your shipping company immediately. Do not delay. Be sure to have the tracking number handy
I am buying this as a gift, Do you offer faster shipping?
Sorry we do not offer faster shipping
My package has been sitting in customs for awhile. Should I call them?
Most of the time they will contact you or send a letter (some countries). Please be sure and keep an eye on the tracking, if you do not see any updates for awhile, I would suggest calling them
How do I find tracking?
Sometimes you can just put in your tracking number in Google and it will bring up shipping companies. You can choose the best from there
If in US, you can use USPS
Canada - Canada Post
Please note, there will be a delay of approx 7-11 days before it will be showing up on your country's shipping courier since EMS will have it until then.