ASH Wall Decor - FAQ's

Frequently Asked Questions

What is the difference between framed and unframed prints?
Framed prints will be shipped to you "ready to hang". If you order unframed prints or paintings, you will need to have these framed locally.

Are other sizes of prints and available?
Yes, most prints and paintings do have larger sizes available. Please contact us and let us know the approximate width you are looking for. We will get back with you asap to let you know if this can be done.
Please note that the larger sized framed prints will have a shipping charge added.

I see HD on the prints, what does this stand for.
HD is short for "High Definition"

Do you have a guarantee on your products
Yes, if you are not 100% satisfied, simply pack up the item, ship it back to us and we will refund the full amount of the item along with shipping cost. We'll give you one week once you receive it to make sure you are 100% happy with it.
Guarantee is good as long as you do not install the item.

Will you beat a competitors price?
Yes we will! If you find the same item another US seller,we will beat that price by 10%
If the item is a print or painting, it must the the same exact size that we have offered.
You must contact us with the URL of the same item (and size if applicable) before purchasing the item.

Is your checkout secure?
We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.

How long should I expect my order take to be shipped.
All prints and paintings are custom made to order.
Though we do have some prints and paintings in stock, most will have to be custom made and shipped to you.
If you order a HD printed unframed or framed print, expect this to to take approximately 15-25 work days.
If you order a hand painted custom painted canvas, please expect this to take approximately 20-30 work days.

Do you offer free shipping
Free shipping to anywhere in the United States

Why do you have measurements for prints in centimeters along with inches.
Even though we use inches here in the US, other countries use CM (Asian) measurements.
So both are included on the prints.

What happens if I find my item was damaged?
Please contact us immediately once you discover this.

Will my painting look exactly like in the pictures on your website?
Due to monitor settings, print colors may not look exactly like what you see on your website. Hand painted printings are hand done, not my machine or printer so the painting may not look exactly like what you see on your monitor

What will the total size of my painting or print be?
If they are panel or group pictures, add approximately 1" between the center prints to give you a total width.

Where are you located?
We are located in Largo, FL