Purchasing a print?
NOframe versus FRAMED - Please be sure you know the difference!
FRAMED - Canvas is stretched over a wooden frame and will be ready to hang
NOFramed Or UnFramed means canvas only - The canvas will be rolled up and shipped to you. Great economical choice for the do-it-yourselfer
Please note - Some FRAMED prints are delivered "signature required". It is up to you to keep an eye on your order via tracking.
Please be sure you know the size of the print your order.
Most prints have more than one option. All are listed in both CM and IN.
Because your order is drop-shipped directly to you from our suppliers out of the country, your order takes approx 3-7 days to process and 14-24 days to arrive. Most of the time both are on the lower end of the estimated range except during the holiday season.
Because we rely on a third party shipping co., we cannot guarantee any shipping or delivery times.
NO refunds when tracking number is showing on your order
Thank you for shopping with ASH Wall Decor! We appreciate your business
Sorry no returns accepted on products purchased in December.
On all other orders, We offer a 30 day return policy from the receiving date.
If the item purchased is framed wall art, every panel MUST BE IN THE ORIGINAL, UNOPENED WRAPPING*
If the item is other wall decor, the item must in the original packaging.
Item must be shipped back in the original box, if the box is in good condition. If the box is damaged, please pack in another box to prevent further damage.
Buyer pays return shipping.
A 10% restocking fee will also be applied for FRAMED
A 20% restocking fee for NONframed art
OR, you can ‘refuse’ the item once it arrives. Do not open it, you will just will need to refuse it
The shipper will send it back to the shipper. Once it’s shown ‘refused’ on tracking,
we will refund you the purchase price less shipping
NOframed prints - $8
Size 1 prints - $22
Size 2 prints - $30
Size 3 prints - $40
The refund will not be given until the item is received and found to be in the same condition as you received it.
We may accept a return if a panel has a 'slit' it it, but It's VERY important to leave the plastic wrap on them so look them over good before removing this. We've never seen on shipped out with a slit in it. Normally this is due to a razor blade or scissors when unpacking.
*If the wall art is removed from the plastic wrapping, we will refund 25% of the cost of the item. Buyer pays shipping back
"Custom Made" items cannot be returned!
If you have an issue with your purchase, PLEASE CONTACT US FIRST before doing anything, and let us know what the problem is. We will work with you to correct the issue, if within reason.
We will work to the best of our ability to ensure you are satisfied with your purchase! Our feedback and reviews mean a LOT to us.